After our machines got updated to Windows 10, we realized that we couldn’t connect to our concurrent license server anymore using UFT 11.51. I sought help from Microfocus (who’s handling all UFT related issues) and here’s what we did to resolve the issue:
1. Install HP UFT 12.51 or above on your Windows 10 machine…
… as these are the versions supported on Windows 10. Assuming you have an existing concurrent license, you can access your software entitlements by logging in on this link.
Once you’re in, navigate to your entitlements and download the installer for your desired UFT version. We used 12.51. Don’t forget to uninstall any existing old versions of UFT to avoid conflict.
2. Install HPE Autopass License Server on your server machine
For UFT versions 12.50 and beyond, you need to install HPE Autopass License Server. We used to have Sentinel RMS License Manager to host our UFT license, but this only works for older versions of UFT. So yeah, no choice but to install a new server application.
Download the installer from the link below, you may be prompted to create a Micro Focus account:
Once it’s installed, it should be up and running on your local services.
Next we need to get a new license key installed on Autopass. Navigate to the Autopass admin portal by opening this link on your browser: https://123.456.7.8:5814/autopass (of course, replace the IP with your server IP or machine name). You’ll be required to create new login credentials when it’s your first time. I didn’t touch anything on the Configuration page hehe. More like I didn’t know what to put in there haha.
Go to License Management to retrieve your Lock Code. You need this to request for a new license key.
3. Request for a new license key that’s compatible with Autopass
Now that you have your lock code, it’s time to request HP support to regenerate a new license key for you. There are 2 ways to do this, and all of them requires reaching out to tech support. You can chat from someone from the support team (they’re available 24/7), or you can file a service request from the dashboard. So yeah, as much as we wanted to keep the issue completely self-solvable (aka Googlable), updating your license really requires working with someone from the inside.
Login to HP Software Support using this link: https://softwaresupport.hp.com/web/softwaresupport/welcome
Navigate to Dashboards >> Service Request >> Click on Submit New. Then it’s just a matter of filling out the form to describe your problem. Let them know that you need to regenerate a new license key for HPE Autopass with the following lock code.
I filed the request with the help of their chat support. In less than a day they responded to me with the new license key. So there, once you get your new license file, go back to the Autopass portal and upload the .dat file containing the key.
After this step you can go ahead and try connecting with the concurrent license server. If it doesn’t work, try to open TCP port 5814 on your server machine becuase it may be interfering with your server connection.
4. Finally: connect UFT to concurrent license server
Launch UFT and open the License Wizard (On the toolbar: Help >> License Wizard)
Enter the machine name or IP address of your concurrent license server and put 5814 on the port field. Finally, connect and install the license to be able to continue using UFT.
That’s it! Big thanks to Microfocus support for responding quickly to our requests!